Delivery & Returns
At No•ego Justbe, we are committed to providing you with high-quality products and exceptional customer service. Please review our delivery and return policies below to ensure a smooth shopping experience.
Delivery Policy
Processing Time: Orders are processed within 1-2 business days after payment confirmation.
Shipping Time: We offer worldwide delivery within 7 business days. Delivery times may vary depending on your location and any unforeseen delays with the shipping carrier.
Shipping Costs: We are pleased to offer free shipping on all orders.
Order Tracking: Once your order has been shipped, you will receive a confirmation email with tracking information to monitor your shipment's progress.
Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are not, we offer the following return options:
Return Window: You may return items within 30 days of the original purchase date.
Eligibility for Returns:
- Items must be unused, unwashed, and in the same condition that you received them.
- The item must be in its original packaging with all tags attached.
- Proof of purchase, such as an order confirmation email or receipt, is required.
Non-Returnable Items:
- Items marked as "Final Sale" or otherwise noted as non-returnable.
- Gift cards.
- Items that have been worn, washed, or altered.
Return Process:
- Contact our Customer Service team at [your customer service email] to initiate a return. Please include your order number and the reason for the return.
- Once your return is approved, you will receive a return authorization and instructions on how to send your item back to us.
- Pack the item securely in its original packaging, including all paperwork, parts, and accessories.
- Ship the return package using a trackable shipping method to the address provided by our Customer Service team.
Return Shipping Costs: Customers are responsible for return shipping costs. Shipping costs are non-refundable.
Refunds: Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10-12 business days.
Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [your customer service email] with your order number and details about the defect or damage. Upon approval, we will provide instructions for returning the defective or damaged item and process the exchange.
International Returns
For international returns, please note that you will be responsible for all return shipping fees, including any customs duties or taxes. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Contact Us
If you have any questions about our delivery and return policies, please contact us at [your customer service email]. We are here to assist you and ensure your shopping experience with No•ego Justbe is exceptional.
Note: This policy is subject to change without prior notice. Please review our policies periodically for any updates.